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RETAIL SHOP - MON to THURS - 9am - 4pm | FRI 9am - 1pm | 22/24 Strong Street Baringa 4551 Sunshine Coast QLD
RETAIL SHOP - MON to THURS - 9am - 4pm | FRI 9am - 1pm | 22/24 Strong Street Baringa 4551 Sunshine Coast QLD

Returns

RETURNS & EXCHANGES

At Outback Cobber, we want you to be happy with your purchase.

We understand that sometimes you may order the wrong size, change your mind, or need to return an item. Please read our Returns & Exchanges Policy below before sending an item back to us.

CHANGE OF MIND RETURNS

If you change your mind, you may return eligible items to Outback Cobber within 15 days of receiving your order for store credit.

To be eligible for a change-of-mind return:

  • Items must be unworn and unused.

  • Items must be clean and unmarked.

  • Original tags must still be attached.

  • Items must be returned in their original condition.

  • You must provide proof of purchase or your Outback Cobber order number.

We reserve the right to decline a change-of-mind return if the item does not meet these conditions.

Approved change-of-mind returns will be issued as store credit.

We do not provide refunds for change-of-mind returns.

SIZE EXCHANGES

Ordered the wrong size? No problem.

You can return an eligible garment within 15 days of receiving your order and exchange it for another size.

The garment must:

  • Be unworn and unused.

  • Be clean and unmarked.

  • Have the original tags attached.

  • Be returned in its original condition.

  • Include your order number or proof of purchase.

Once we receive and inspect your returned garment, we will exchange it for your requested size, subject to stock availability.

Postage for Size Exchanges

If you have ordered the wrong size, you are responsible for both postage costs associated with the exchange:

  1. You pay the postage cost to return the garment to Outback Cobber.

  2. You pay the postage cost for Outback Cobber to send the replacement garment back to you.

Please contact us before returning your garment so we can provide return instructions and advise you how to pay the return delivery charge.

We strongly recommend using a tracked postage service when returning your garment.

Outback Cobber cannot process an exchange for a parcel that we do not receive.

Please keep your tracking number until your exchange has been completed.

If your requested replacement size is unavailable, we will contact you to discuss the available options.

SALE & PERSONALISED ITEMS

We do not accept change-of-mind returns on:

  • Sale or clearance items

  • Customised products

  • Embroidered products

  • Personalised products

Please make sure all sizes, colours, quantities, embroidery details and customisation requirements are correct before placing a personalised or custom order.

This restriction applies to change-of-mind returns only.

It does not affect your rights under Australian Consumer Law if an item is faulty, defective or otherwise fails to meet a consumer guarantee.

FAULTY OR DEFECTIVE ITEMS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe an Outback Cobber product is faulty, defective, not of acceptable quality, does not match its description or otherwise fails to meet a consumer guarantee, please contact us.

Your rights under Australian Consumer Law are not limited to our 15-day change-of-mind or size-exchange period.

We may ask you to provide:

  • Your order number or other proof of purchase

  • A description of the problem

  • Photographs showing the fault or defect

  • Any other information reasonably required to assess the item

Depending on the nature of the problem and your rights under Australian Consumer Law, the appropriate remedy may include a repair, replacement, refund or other remedy.

Where a product has a major problem, you may be entitled to choose a refund or replacement in accordance with Australian Consumer Law.

Where the problem is not major, we may provide an appropriate remedy within a reasonable time in accordance with Australian Consumer Law.

Normal wear and tear, accidental damage, misuse, incorrect care or damage caused by using the product in a way it was not reasonably intended to be used may not constitute a product fault.

RETURN POSTAGE — FAULTY ITEMS

The postage rules for wrong-size exchanges above do not apply to products that are faulty or otherwise fail to meet a consumer guarantee.

If you believe your item is faulty, please contact us before returning it so we can provide instructions.

If the product is confirmed to have a problem covered by Australian Consumer Law, Outback Cobber will reimburse reasonable return postage costs you have incurred where required.

Please keep your postage receipt as proof of the return cost.

HOW TO MAKE A RETURN OR EXCHANGE

Before returning an item, please contact Outback Cobber with your:

  • Full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Requested replacement size if making a size exchange

For faulty products, please also provide photographs of the problem where possible.

Once your return or exchange has been approved, send your item to:

Outback Cobber
24 Strong Street (warehouse)
Baringa QLD 4551
Australia

Please include your name, order number and requested replacement size with the returned item.

RETURN PROCESSING TIMES

Once your return has been received, please allow approximately 7–10 business days for it to be inspected and processed.

For approved size exchanges, we will send your replacement garment once:

  • The returned garment has been received and approved.

  • The requested replacement size is available.

  • The applicable return delivery charge has been paid.

We will contact you if we require any additional information.

Approved store credits, refunds, replacements or other remedies will be processed as applicable.

PROOF OF PURCHASE

We may ask you to provide proof of purchase when processing a return, exchange, refund or faulty-product claim.

Proof of purchase may include your:

  • Outback Cobber order confirmation

  • Order number

  • Receipt

  • Payment record

  • Other reasonable evidence showing the product was purchased from Outback Cobber

AUSTRALIAN CONSUMER LAW

Nothing in this Returns & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Our voluntary 15-day change-of-mind and size-exchange policy is separate from your rights under Australian Consumer Law.

Consumer-guarantee rights may continue for a reasonable period depending on the product and circumstances.

CONTACT US

If you have any questions about a return, size exchange or faulty product, please contact us before sending your item back.

Outback Cobber 

22 Strong Street (office)
Baringa QLD 4551
Australia

Email: contact@outbackcobber.com

Website: www.outbackcobber.com