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RETAIL SHOP - MON to THURS - 9am - 4pm | FRI 9am - 1pm | 22/24 Strong Street Baringa 4551 Sunshine Coast QLD
RETAIL SHOP - MON to THURS - 9am - 4pm | FRI 9am - 1pm | 22/24 Strong Street Baringa 4551 Sunshine Coast QLD

Privacy Policy

PRIVACY POLICY

Last updated: September 2026

Outback Cobber respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, contact us, sign up to receive marketing communications or otherwise interact with Outback Cobber.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you interact with Outback Cobber, we may collect personal information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase information

  • Products you have viewed or added to your cart

  • Communications you have with us

  • Marketing preferences

  • IP address

  • Device, browser and website usage information

  • Other information you voluntarily provide to us

We collect information when you make a purchase, create or use an account, contact us, subscribe to marketing, enter information into our website or otherwise interact with Outback Cobber.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Communicate with you about your order

  • Respond to questions, enquiries and customer service requests

  • Manage returns, exchanges and refunds

  • Provide and improve our products, website and customer experience

  • Detect or prevent fraudulent or unauthorised transactions

  • Maintain our business and financial records

  • Send marketing communications where permitted

  • Measure and improve our advertising and marketing

  • Comply with applicable legal and regulatory requirements

We only use personal information for purposes connected with our business, as permitted or required by applicable law.

3. SHOPIFY

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services online.

When you use the Outback Cobber website or make a purchase, certain personal information may be processed by Shopify to provide its services to us and facilitate your interaction with our store.

Shopify maintains its own privacy and security practices regarding the personal information it processes.

4. PAYMENT INFORMATION

Payments made through the Outback Cobber website are processed securely through Shopify and/or the payment provider you select at checkout.

Outback Cobber does not directly collect or store your full credit or debit card details.

Your payment information is processed by Shopify and/or the applicable payment provider in accordance with their privacy and security practices.

Depending on the payment method you choose at checkout, your information may be provided to and processed by a third-party payment provider for the purpose of completing your transaction.

5. EMAIL MARKETING

You may choose to provide your email address to receive news, special offers, promotions, product releases and other marketing communications from Outback Cobber.

For example, you may subscribe through an email signup form or promotional popup on our website.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our marketing emails or by contacting us.

Unsubscribing from marketing emails will not prevent us from sending necessary service communications relating to an order, account, transaction or customer service matter.

6. SMS MARKETING

If you choose to provide your mobile number and consent to receive SMS marketing from Outback Cobber, we may send you promotional messages including special offers, product information and other marketing communications.

You can opt out of SMS marketing at any time by following the unsubscribe instructions provided in the message, such as replying STOP where available, or by contacting us.

We will handle electronic marketing communications in accordance with applicable Australian laws.

7. COOKIES AND WEBSITE TECHNOLOGIES

Our website and the services used to operate it may use cookies, pixels and similar technologies.

These technologies can be used to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Understand how visitors use our website

  • Measure website traffic and performance

  • Improve our website and customer experience

  • Measure the effectiveness of advertising

  • Provide or assist with relevant advertising

Some cookies and technologies may be provided by Shopify or other third-party services we use.

Depending on your location and applicable law, you may be provided with options to manage certain cookies and privacy preferences.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how some parts of our website function.

8. ADVERTISING AND ANALYTICS

We may use advertising, analytics and measurement services to understand how customers interact with Outback Cobber and to measure and improve our advertising.

These services may use cookies, pixels or similar technologies to collect information about interactions with our website and advertisements.

This may include services provided by platforms such as Meta and other advertising or analytics providers that we use from time to time.

Information processed by these third-party services is also subject to their own privacy policies and practices.

9. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to help us operate our business.

These may include providers involved in:

  • Website hosting and e-commerce

  • Payment processing

  • Shipping and delivery

  • Email and SMS communications

  • Customer service

  • Advertising

  • Analytics

  • Fraud prevention

  • IT and website services

We may provide these service providers with personal information where reasonably necessary for them to perform services on our behalf.

Third-party providers may have their own privacy policies governing how they handle personal information.

Some service providers may process or store information outside Australia.

10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business, provide products or services to you, process transactions, deliver orders, prevent fraud or comply with legal obligations.

We may also disclose information where required or authorised by law.

We do not sell your personal information as part of our ordinary business operations.

11. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our online store operates using Shopify's platform and security infrastructure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. RETENTION OF INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our business, accounting, taxation, legal and regulatory obligations.

When personal information is no longer required, we may take reasonable steps to delete, destroy or de-identify it where appropriate and permitted by law.

13. ACCESS AND CORRECTION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to a request.

14. PRIVACY QUESTIONS OR COMPLAINTS

If you have a question, concern or complaint about how Outback Cobber handles your personal information, please contact us.

We will review your enquiry or complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the relevant Australian privacy regulator.

15. CHILDREN'S PRIVACY

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes without appropriate consent where required by law.

16. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by third parties.

Once you leave the Outback Cobber website, the privacy practices of those third parties will apply. We encourage you to review their privacy policies before providing personal information.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will be published on this page with the date it was last updated.

18. CONTACT US

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Outback Cobber

22 Strong Street
Baringa QLD 4551
Australia

Email: contact@outbackcobber.com

Website: www.outbackcobber.com